About Soumaya Zakhama

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About me

HR executive with 19 years of experience in HR Shared Services (HRSS), including policy development, performance management, recruitment, training, strategic workforce planning and process improvement.

Education

  • 2013 - 2015
    The International Institute of Technology (North American Private University) – Tunisia (https://iit.tn/ )

    MBA

    Master of Business Administration in Project Management

  • 1996 - 2000
    The national institute of labor and social studies (INTES)-Tunisia (http://www.intes.rnu.tn/)

    Bachelor Degree

    Bachelor Degree in Social Studies

Experience

  • 2020 - Present
    Joossoor Group

    Administrative and Social Director

    Strategic role:
    Contribute in the development of the HR Strategy
    Deploy the strategy on the administrative and social axis
    Operational role:
    Develop and implement the compensation and benefits policy within the Group
    Design an HR Procedures Manual for the Group
    Recruitment and selection of the executives
    Assess training needs to apply and monitor training programs
    Supervise the establishment of payroll, social statements, employment contracts and discipline in compliance with the labor regulations
    Implement a prevention and security mechanism (Covid-19 crisis)
    Manage relations with social organizations and partners
    Manage health insurance programs in the Group
    Supervise the management of temporary staff (in 4 companies)
    Monitor the change in the social climate, anticipate tensions and manage employee relations
    Gather and analyze data with useful HR metrics (KPI & Social Report)
    Manage the HR information system (migration to ERP Microsoft Dynamics)
    Supports management by providing human resources advice, counsel, and decisions
    Set HR budgets
    Set objectives for the HR team and track progress

  • 2016 - 2020
    Proxym IT

    HR Director

    Strategic role:
    Develop and drive HR Strategy aligned with business challenges and HR needs
    Create and develop relationships with administrative and social partners (Schools, GIZ, USAID …)
    Operational role:
    Create and implement HR policies and procedures: Recruitment and onboarding, Training, compensation and benefits, Communication (internal and external), retention
    Career management & Succession planning: Develop the competency framework, provide technical and behavioral assessment, establish succession planning. Set and pilot performance reviews
    Performance management: implement the “Management by Objectives” system
    Organization design and development
    Implement “The Proxym University”: Internal Training Center and give courses for new employees
    HR Administration: Payroll, social statements, labor contracts, absenteeism, discipline, employee relations
    HR Information System: Implement internal applications to automate HR processes
    Manage health insurance
    Manage the missions of employees abroad (Europe & Golf) & secondment in France
    Support Managers on HR matters
    Ensure compliance with labor regulations
    Enhance job satisfaction by resolving issues, applying new perks and organizing team building activities
    Track department budgets
    Design and monitor HR metrics and SLAs
    Coach HR Team

  • 2012 - 2014
    DRISS Group

    Head of HR Department

    Strategic management:
    Establish and update the Business Plan of the company
    Develop and implement HR Strategy in the Group
    Operational management:
    Supervising the staff administration, payroll, social statements and labor contracts which conform to social legislation
    Direct disciplinary procedures
    Identifies staffing and recruitment needs; develops and executes best practices for hiring
    Design and implement effective training and development plans
    Prepare and conduct performance reviews
    Career management: skills diagnostic, technical and behavioral assessment, providing development, monitoring and evaluation
    Drive the HR budget
    Designing and implementing HR policies, procedures and HR metrics
    Business support to management and employees
    Realized Projects:
    Implement the HR Department in the Group;
    Implement a competency framework in the Group;
    Develop and implement succession plans;
    Management of the Group Executive Committee Structure ;
    Design and implement compensation and benefits policy to attract and retain top talent

  • 2004 - 2012
    MIDYL

    HR Manager

    Payroll, social statements, employment contracts, discipline, employee relations…
    Recruitment staff, creating job descriptions and negotiating employment agreements
    Directing training programs
    Measure HR metrics
    Realize social audits on the working conditions, the social climate, the compensations…
    Ensuring compliance with laws and regulations

Languages

Arabic
Proficient
French
Proficient
English
Intermediate

Skills