About Sami Mansour
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Viewed 153
About me
Experienced Hotel Manager with a demonstrated history of work in the hotel industry. Skilled in :Front Office, Reservation, Housekeeping, Menu cycle, Costs analysis, F&B, Sales and Marketing, Finance and revenue analysis, Budget, Key performance indicators development, Guest satisfaction Index, Establish standard operating procedures ( SOPs), Reporting, Human Resources Management….
Education
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2014 - 2016 University of Management, Sousse, Tunis.
Master of Science (M.Sc.) in Hospitality & Hotel Administration
The Master of Science program is segmented into modules with topics such as: Financial Management Hotel Profit & Loss Statement Food and Beverage Management Human Resource Management Leadership Marketing and Sales Management Revenue Management Rooms Management Hotel Front Office Operations Hotels Strategic Management
Experience
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2019 - Present Pre-Opening WAHAJ Boulevard Hotel ****, KOWEIT
Hotel Manager
I\’m reporting to the General Manager & responsible for the following tasks.
Duties And Responsibilities:
Interviewed, selected, coached, and supported associates, ensuring they performed in accordance with the established hotel standards and values.
Assisted the General Manager in the preparation of forecasts and reports as well as in the development, implementation, and monitoring of the budget.
Resolved customer complaints, and anticipated potential problems by reviewing and monitoring operational issues, business flow, and associate performance.
Cooperated with the sales staff to discuss and implement sales strategies to improve occupancy levels and revenues.
Created specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
Key achievements:
Slashed the number of customer complaints by 35% by ensuring that staff followed customer service guidelines.
Improved hotel rating on Tripadvisor from 6.8 to 7.5 within a single year. -
2018 - 2019 Medina Solaria & Thalasso Hotel*****,TUNIS
Assistant General Manager
Duties And Responsibilities:
Lead the operational team of the hotel to maximize efficiency and achieve the highest volume of revenues.
Provide clear leadership for quality initiatives aligned with business goals and objectives.
Coach & develop a team of department heads.
Manage operating expenses to minimize costs while providing excellent guest services.
Conduct regular inspections of the hotel to ensure expected hotel standards are maintained.
Coordinate departments activities with other departments to facilitate increased levels of communication.
Along with the department heads, take the leading role to reinforce a customer-focused approach to hotel operations at all times… -
2018 - 2018 Houda Jasmin Hotel****,TUNIS
Duty Manager
Duties And Responsibilities:
Supervise and coordinate the activities of the teams (reception, F & B, technical, and security.
Management of customer complaints.
Veille the application of hygiene standards.
Participate in welcoming and serving customers.
Establish the Duty Manager report and present it on the day of the briefing…