About Sami Mansour

  • Viewed 352

About me

Experienced Hotel Manager with a demonstrated history of work in the hotel industry. Skilled in :Front Office, Reservation, Housekeeping, Menu cycle, Costs analysis, F&B, Sales and Marketing, Finance and revenue analysis, Budget, Key performance indicators development, Guest satisfaction Index, Establish standard operating procedures ( SOPs), Reporting, Human Resources Management….

Education

  • 2014 - 2016
    University of Management, Sousse, Tunis.

    Master of Science (M.Sc.) in Hospitality & Hotel Administration

    The Master of Science program is segmented into modules with topics such as:  Financial Management  Hotel Profit & Loss Statement  Food and Beverage Management  Human Resource Management  Leadership  Marketing and Sales Management  Revenue Management  Rooms Management  Hotel Front Office Operations  Hotels Strategic Management

Experience

  • 2019 - Present
    Pre-Opening WAHAJ Boulevard Hotel ****, KOWEIT

    Hotel Manager

    I\’m reporting to the General Manager & responsible for the following tasks.
    Duties And Responsibilities:
     Interviewed, selected, coached, and supported associates, ensuring they performed in accordance with the established hotel standards and values.
     Assisted the General Manager in the preparation of forecasts and reports as well as in the development, implementation, and monitoring of the budget.
     Resolved customer complaints, and anticipated potential problems by reviewing and monitoring operational issues, business flow, and associate performance.
     Cooperated with the sales staff to discuss and implement sales strategies to improve occupancy levels and revenues.
     Created specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
    Key achievements:
     Slashed the number of customer complaints by 35% by ensuring that staff followed customer service guidelines.
     Improved hotel rating on Tripadvisor from 6.8 to 7.5 within a single year.

  • 2018 - 2019
    Medina Solaria & Thalasso Hotel*****,TUNIS

    Assistant General Manager

    Duties And Responsibilities:
     Lead the operational team of the hotel to maximize efficiency and achieve the highest volume of revenues.
     Provide clear leadership for quality initiatives aligned with business goals and objectives.
     Coach & develop a team of department heads.
     Manage operating expenses to minimize costs while providing excellent guest services.
     Conduct regular inspections of the hotel to ensure expected hotel standards are maintained.
     Coordinate departments activities with other departments to facilitate increased levels of communication.
     Along with the department heads, take the leading role to reinforce a customer-focused approach to hotel operations at all times…

  • 2018 - 2018
    Houda Jasmin Hotel****,TUNIS

    Duty Manager

    Duties And Responsibilities:
     Supervise and coordinate the activities of the teams (reception, F & B, technical, and security.
     Management of customer complaints.
     Veille the application of hygiene standards.
     Participate in welcoming and serving customers.
     Establish the Duty Manager report and present it on the day of the briefing…

Expertise

Hotel Management

Languages

Arabic
Proficient
French
Proficient
English
Proficient