About Khaled Nejma

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About me

•Very stron attention to details .•Prepares and monitors budget by gathering and organizing financial information; scheduling expenditures; analyzing variances; implementing corrective actions.
• Maintains records by defining procedures for retention, protection, retrieval, transfer and disposal of records.
• Maintains equipment by planning equipment procurement and maintenance; evaluating products, service, and warranties.
• Maintains building services by identifying, selecting, and monitoring vendors.
• Accomplishes project results by communicating and coordinating requirements; expediting fulfillment; evaluating milestone accomplishments; evaluating optional courses of action; changing assumptions and direction; updating media plans.
• Prepares reports by collecting, analyzing, and summarizing operational data and trends.
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Enhances department reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Maintains customer confidence and protects operations by keeping information confidential.
• Completes projects by assigning work to clerical staff and following up on results.
• Maintains office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; evaluating new office products; placing and expediting orders for supplies; and verifying receipt of supplies.
• Ensures operation of equipment by completing preventive maintenance requirements; following manufacturer’s instructions; troubleshooting malfunctions; calling for repairs; maintaining equipment inventories; and evaluating new equipment and techniques.
• Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.
• Contributes to team effort by accomplishing related results as needed.
• Maintains office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; evaluating new office products; placing and expediting orders for supplies; and verifying receipt of supplies.
• Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.
• Contributes to team effort by accomplishing related results as needed.
• Provide support to marketing department.
• Execute marketing strategy.
• Work with marketing team to manage brand and marketing initiatives.
• Develop and execute marketing campaigns.
• Perform market and client research.
• Create reports on marketing performance.
• Maintain schedules for marketing initiatives.

• Assist with social media and website content.
• Attend trade shows, company events.
• Organize and manage marketing collateral.

Experience

  • 2016 - 2019
    Kempinski Alothman Hotel Alkhobar KSA

    SPA assistant Director

    SPA assistant Director
    ▪︎Provide support to spa Director with daily activities and administrative tasks. ▪︎Supervising staff, ensuring compliance with relevant health and safety codes, ordering
    supplies, and handling marketing activities. ▪︎Practice exceptional customer service and make sure all staff employees are doing the
    same. ▪︎Participate in and promote marketing activities , communicate regularly and efficiently with
    the spa Director and management on all operational aspects. ▪︎Assist with recruitment and interview candidates and assist with orientation, training,
    performance evaluation and discipline of staff. ▪︎Regularly do inventory and place orders as required , implement and promote ways for store
    loss prevention and do other operational and managerial duties as assigned by the Spa
    Director and management.

  • 2014 - 2016
    Qatar Foundation

    SPA assistant Manager

    SPA assistant Manager
    ▪︎Provide support to spa managers with daily activities and administrative tasks. ▪︎Supervising staff, ensuring compliance with relevant health and safety codes, ordering
    supplies, and handling marketing activities. ▪︎Practice exceptional customer service and make sure all staff employees are doing the
    same. ▪︎Participate in and promote marketing activities , communicate regularly and efficiently with
    the spa manager and management on all operational aspects. ▪︎Assist with recruitment and interview candidates and assist with orientation, training,
    performance evaluation and discipline of staff. ▪︎Regularly do inventory and place orders as required , implement and promote ways for store
    loss prevention and do other operational and managerial duties as assigned by the Spa
    Manager and management.

  • 2011 - 2014
    Emirates Group UAE

    Reservation team leader

    Reservation Team Leader HRG and retail department
    ▪︎Supervise all Reservations & Ticketing team activities in both back office and front desk to
    optimize all customer interactions into potential sales outcome. ▪︎Provide coaching to ensure high quality service levels are achieved and procedures are
    correctly applied. ▪︎Managing the reservations team and any escalated queries. ▪︎Airport duties as required.

  • 2009 - 2011
    Hotel Sheraton Dubai Creek

    Health club and SPA Supervisor

    ▪︎Deliver an exceptional serice to the SPA clients and ensure that the SPA operations run
    smoothly. ▪︎Conduct checks on both treatment rooms and wider areas of the spa to ensure it\’s clean tidy and well stocked with products and provisions. ▪︎Motivate therapists and ensure they have the confidence and skill set to promote and sell spa services and retail spa products. ▪︎Assist the spa manager in all the selections. ▪︎Refine and enforce Standard Operating Procedures. ▪︎Accommodate guest’s needs by accurately booking spa & fitness appointments. ▪︎Remain knowledgeable of current industry trends, assisting with developing new programs
    and making improvements.

  • 2009 - 2009
    DU Emirates Integrated Telecommunications Company

    Customer sales advisor

    Customer sales advisor
    ▪︎ Perform daily tasks based on assigned work plan. ▪︎ Maintain profitable and productive relationships with customers. ▪︎ Communicate with customers directly , through phone, e-mails… ▪︎ Make inbound and outbound calls to sell company products. ▪︎ Respond to customer queries prompt

  • 2007 - 2008
    Hotel prestige The Russelior Hamamet

    SPA Coordinator

    SPA Coordinator.
    ▪︎Responsible for ensuring a high level of satisfaction for spa customers by completing the
    following tasks: greeting customers, handling the correspondence, answering to customer
    inquiries, escorting guests to treatment areas, promoting spa services, and making sure spa
    operations run smoothly. ▪︎ Responsible for providing regular input on monthly reports. ▪︎Scheduled individual and group spa services . ▪︎Promoted product sales to clients and introduced new product lines to foot traffic
    customers. ▪︎Provided detailed descriptions of spa packages, treatments, promotions, and features of
    the spa facility to guests. ▪︎Coordinated with membership department to schedule tours and educate new and existing
    members on spa services and offers.

  • 2005 - 2007
    HOTEL CONCORDE LES BERGES DU LAC TUNIS

    SPA Therapist

    Pre opening team , SPA DEPARTMENT.
    SPA THERAPIST

Expertise

Cuatomer service
Language efficiency
Computer skills
First aid
Housekeeping
Sales and marketing
Inventory
Cost control

Languages

Arabic
Proficient
French
Proficient
English
Proficient
Italian
Beginner

Honors & awards