Tour Guiding diploma

A course of two years of pedagogical and professional training, consolidated by a range of subjects relating to the tourist field and multiple projects outside the classroom.

Bachelor's degree in Russian Language

A 3 years university courses which at Russian language, applied on tourism and heritage, approaching a totality of discipline in scientific, archaeological, technical and philological areas  to consolidate the knowledge of the student and buck up russian culture.

Thalassotherapy marketing associate ,

-Welcoming and assisting tourists .
-Displaying and exposing all materials and products to clients and make them understanding their needs.
-Monitoring and accessing client’s dissatisfactions .
-Translating to doctor and staff from Russian to Arabic / English to French and vice versa to clients.
-Exhibit Products (creams, oils, essences…) in order to sell.

Professional Tour Guide

-Welcoming guest and make them feel comfortable.

-Taking tourists to archeological places and boost local market.

-Response all questions and inquiries of tourists (60 persons by bus ).

-Coordination with other sections of the trip (hotels ,tickets ,restaurants,all in advance).

-Resilience of decisions in case of (force majeur).

VIP/CIP Assistant in Enfidha-Hammamet Airport

– Welcoming guests, lead them to their special lounge, than make sure of passports Signature.
– Monitoring invoices and bills.
– Maintain a sharp witted mind to remember VIP customer and serve their needs.
-Organizing and coordination with the border office to unlock the special gate.
– showing gate to visitors and wishing lovely flight .

TELEOPERATOR

– Make sure of the process of the operations which one satisfy the client.

– Send invoices to other operators.

– Assist clients,answering their needs.

– Report inquiries and complaining to supervisor.

-Aptis forward thinking English testing (British council).

Communication soft skills and service customer quality (90 hours).

SIGMUND certification