About Hafedh Ben Nassib

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About me

ABOUT ME 
Passionate tour guide with 5 years experience. My enthusiasm and communication skills have allowed me to act confidently as a tour guide, developing strong relationships with both clients and local communities.

Attention to details and the abilities to access and manage risk have shown me how to avoid incidents and keep group dynamics and patrons satisfied and engaged.

Education

  • 2014 - 2015
    Higher Professional Institute of Tourism of Sousse.

    Tour Guiding diploma

    A course of two years of pedagogical and professional training, consolidated by a range of subjects relating to the tourist field and multiple projects outside the classroom.

  • 2009 - 2013
    Higher Institute of Languages of Tunis

    Bachelor's degree in Russian Language

    A 3 years university courses which at Russian language, applied on tourism and heritage, approaching a totality of discipline in scientific, archaeological, technical and philological areas  to consolidate the knowledge of the student and buck up russian culture.

Experience

  • 2014 - 2014
    El mouradi palace sousse

    Thalassotherapy marketing associate ,

    -Welcoming and assisting tourists .
    -Displaying and exposing all materials and products to clients and make them understanding their needs.
    -Monitoring and accessing client’s dissatisfactions .
    -Translating to doctor and staff from Russian to Arabic / English to French and vice versa to clients.
    -Exhibit Products (creams, oils, essences…) in order to sell.

  • 2013 - 2015
    Pegas Touristik

    Professional Tour Guide

    -Welcoming guest and make them feel comfortable.

    -Taking tourists to archeological places and boost local market.

    -Response all questions and inquiries of tourists (60 persons by bus ).

    -Coordination with other sections of the trip (hotels ,tickets ,restaurants,all in advance).

    -Resilience of decisions in case of (force majeur).

  • 2012 - 2013
    TAV Airports

    VIP/CIP Assistant in Enfidha-Hammamet Airport

    – Welcoming guests, lead them to their special lounge, than make sure of passports Signature.
    – Monitoring invoices and bills.
    – Maintain a sharp witted mind to remember VIP customer and serve their needs.
    -Organizing and coordination with the border office to unlock the special gate.
    – showing gate to visitors and wishing lovely flight .

  • 2011
    NRJ call center

    TELEOPERATOR

    – Make sure of the process of the operations which one satisfy the client.

    – Send invoices to other operators.

    – Assist clients,answering their needs.

    – Report inquiries and complaining to supervisor.

Expertise

Communication
Ms word
languages
Emotional intelligence
Customer service and soft skills
Power point
Analytic and team player member

Languages

Arabic
Proficient
English
Proficient
French
Proficient
Russian
Proficient

Honors & awards

Skills